Contact/FAQ

---Meet The Team---

Sean Hermann Co-Owner / Press / Radio / Licensing / Distribution / Cat GIFs
sean@skeletallightning.net

Mo Hermann  Co-OwnerArt & Design / Marketing / Customer Service / Good Ideas / Avid Crocheter
morgan@skeletallightning.net

---Contact--- (For the most efficient response, please read the FAQ below before reaching out)

General Inquiries:
info@skeletallightning.net

Mailorder Inquiries:
morgan@skeletallightning.net

Press/Radio/Licensing:
sean@skeletallightning.net

Wholesale/Distribution Inquiries:
Symphonic/AMPED/Alliance: (Worldwide, wholesale inquiries only)
https://www.ampeddistribution.com

Frequently Asked Questions

Skeletal Lightning is an independent label based in Urbana, IL that releases music from some of the most exciting bands from around the world. We aim to extend our passion of the underground music scene by releasing albums we love to the many fine folks like you that care. You can read more about our history and background here. We greatly appreciate your support!

All of our releases are hand picked and delicately planned. Unfortunately, we don't accept demo submissions. But if you're willing to risk it all for the Skelly World Order, we may be in touch.

Most orders are shipped within 5-10 business days from the time you place your order. It may take us a few extra days to ship orders out during holidays, sales, pandemics, and large pre-orders. There's only two of us, after all! ;)

You’ll receive an e-mail notification with tracking information once your order has shipped. Please note that the time mentioned above only accounts for order fulfillment and not actual shipping and transit times (see below).

Please note - pre-order items do not ship immediately, and all items ordered alongside a pre-order item will be held until the pre-order item is ready to ship.

The time your order spends in transit will depend on the method of shipping you choose at checkout. Each option includes tracking at no additional cost to you.

First Class* -- Lightweight items (under 16 oz - tapes, 7"s, t-shirts) have the ability to ship via First Class Mail (3-5 day delivery).

Media Mail -- The cheapest and most economical option for physical media, such as LPs, CDs, and cassettes above 16 oz (up to 6 weeks for delivery).

Priority Mail -- All items can be shipped priority, which is the quickest option if you're in a hurry (3-4 day delivery).

*Please note - all items over 16 oz will be shipped via Media Mail due to weight restrictions for First Class shipments, unless you choose Priority Mail as your preferred shipping method at checkout.

For international customers:

First Class International -- The most reliable method of international shipping. Delivery can take anywhere from 4-6 weeks. Delivery Confirmation is provided.

Priority International -- The most quickest method of international shipping. Delivery can take anywhere from 1-2 weeks. Delivery Confirmation is provided.

USPS Export International -- The cheapest, but longest method of international shipping. Delivery can sometimes take up to two months. Delivery Confirmation is provided.

*Please note - international orders can take up to an additional week to process and ship.

If you've placed an order with us and have yet to receive a package, there are a few things to double check first:

COVID-19:The pandemic hasdisrupted nearly every industry greatly, leading to several delays in both the manufacturing and shipping of items. Please exercise patience as our lovely Post Office workers, screen printers, and vinyl & CD manufacturers work tirelessly through increased safety protocols and guidelines, which in turn leads to added time in sending and receiving items at this time. TL:DR: Everything is delayed, but we're all doing our best <3

Does your order contain a pre-order item? You can check that by looking at each item's product page in the store. There will be an estimated shipping date on the product page or detailed in your order confirmation email for those items. (More info on pre-orders below).

If your order does not contain a pre-order item, check for a shipping notification email sent from Skeletal Lightning. Sometimes this email will be in your spam folder. It is sent when your order has officially shipped from Skeletal Lightning HQ, and contains a tracking number to track the delivery of your order.

If your order doesn't contain a pre-order item and you haven't received your shipping notification email yet, check your shipping method. International orders can take extra time to process due to the extra steps needed to send a package internationally.

If you are in the US and none of the above applies, please send us an email at morgan@skeletallightning.net with your order number and a message about your issue and we'll get back to you as soon as we can, usually within 1-2 business days, to get your order sorted out.

For most Skeletal Lightning releases, downloads will be delivered via email. Any distributed items that are not released by us usually contain a separate physical download code. Releases up for pre-order are generally not available for download in full until the album's release date. Downloads are not recommended on mobile devices. If you have trouble claiming your download, please contact us at morgan@skeletallightning.net for assistance

No problem, simply shoot us an email at morgan@skeletallightning.net with your order number and a brief description of your request and we'll see right to it! Before getting in touch, please note that we do try to pack and ship orders as quickly as possible, so please reach out as soon as you can. Orders that have already been shipped are unable to be re-routed or cancelled.

We offer returns/exchanges on damaged or defective items within 60 days of purchase. Please e-mail us at morgan@skeletallightning.net with an in-depth description of your situation and we'll reach back out as soon as we can!

Rest assured knowing that every single order is shipped with the greatest care and attention. LPs are shipped in a sturdy LP mailer with vinyl placed outside of the jacket (when applicable) to prevent seam splits and tears during shipping. We also use eco-friendly packaging to reduce our carbon footprint and ecological impact. (You can help us save the earth by recycling your order packaging upon receiving your shipment.)

If you happen to receive a damaged item in your order, please reach out to us at morgan@skeletallightning.net and we'll do our best to make sure you're taken care of.

We do! You can shop & save big on shipping costs with our Official European Store.

Yes, we ship worldwide via USPS First Class International and USPS Priority International which both include delivery confirmation.

For our European fans, you can order direct from our European Store to save on shipping costs.

Due to the COVID-19 pandemic, several international postal services are experiencing suspended or limited operations for the coming weeks. For full updates on which countries are impacted, please visit theUSPS Service Alerts webpage.

Absolutely! We're partnered with the fine folks of Symphonic/AMPED/Alliance for worldwide physical distribution. To place an order, you can reach out to your Alliance sales rep or set up an account with them at https://www.ampeddistribution.com

Awesome, thanks for caring about us! Shoot us an email at sean@skeletallightning.net and we can get you sorted. 

Most likely! Please shoot an email to sean@skeletallightning.net with your inquiry and we'll let you know!

Most likely! We don't handle booking, though. You'll want to reach out to our bands and/or their agents. You can find contact info on their artist page here.

Fear not! If you have any additional questions, feel free to contact us at info@skeletallightning.net.