---Contact--- (For the most efficient response, please read the FAQ below before reaching out)

General Inquiries:

Mailorder Inquiries:


Wholesale/Distribution Inquiries:
Symphonic/AMPED/Alliance: (United States, wholesale inquiries only)

Plastic Head Distribution (United Kingdom, wholesale inquiries only)

Frequently Asked Questions

Skeletal Lightning is an independent label based in Urbana, IL that releases music from some of the most exciting bands from around the world. We aim to extend our passion of the underground music scene by releasing albums we love to the many fine folks like you that care. You can read more about our history and background here. We greatly appreciate your support!

All of our releases are hand picked and delicately planned. In an effort to direct our full efforts and attention to our current roster of artists, unfortunately we can't accept any demo submissions at this time.

Most likely! You'll want to reach out to our bands and/or their agents. You can find contact info on their artist page here.

Absolutely! We're partnered with the fine folks of Symphonic/AMPED/Alliance for physical distribution within the United States. To place an order, you can reach out to your Alliance sales rep or set up an account with them at

For UK/European wholesale inquires, we've recently teamed up with the fine folks at Plastic Head Distribution. You can reach out to them at

Awesome, thanks for caring about us! Probably! Shoot us an email at and we can get you sorted. 

Most likely! Please shoot an email to with your inquiry and we'll let you know!

Mailorder / Customer Service FAQ

Skeletal Lightning has a very small team of music and cat lovers, dedicated to bringing you the best new music and merch you can handle.

We do our best to ship out orders within a few days, but a majority of orders are shipped within 5-7 business days from the time you place your order.

It may take us a few extra days to ship orders out during holidays, sales, and large pre-orders.

You’ll receive an e-mail notification with tracking information once your order has shipped. Please note that the time mentioned above only accounts for order fulfillment and not actual shipping and transit times (see below).

The time your order spends in transit will depend on the method of shipping you choose at checkout. Each option includes tracking at no additional cost to you.

*Please note - all items over 16 oz will be shipped via Media Mail due to weight restrictions for First Class shipments, unless you choose Priority Mail as your preferred shipping method at checkout.

Ground Advantage* (4-6 day delivery) -- Lightweight items (under 16 oz - tapes, 7"s, t-shirts) have the ability to ship via First Class Mail .

Media Mail (1-2 weeks delivery) -- The cheapest and most economical option for physical media, such as LPs, CDs, and cassettes above 16 oz.

Priority Mail (2-4 day delivery) -- All items can be shipped priority, which is the quickest option if you're in a hurry.

For international customers:

First Class International -- The most reliable method of international shipping. Delivery can take anywhere from 4-6 weeks. Delivery Confirmation is provided.

Priority International -- The most quickest method of international shipping. Delivery can take anywhere from 1-2 weeks. Delivery Confirmation is provided.

USPS Export International -- The cheapest, but longest method of international shipping. Delivery can sometimes take up to two months. Delivery Confirmation is provided.

*Please note - international orders can take up to an additional week to process and ship.

If you've placed an order with us and have yet to receive a package, there are a few things to double check first:

Does your order contain a pre-order item? You can check that by looking at each item's product page in the store. There will be an estimated shipping date on the product page or detailed in your order confirmation email for those items. (More info on pre-orders below).

If your order does not contain a pre-order item, check for a shipping notification email sent from Skeletal Lightning. Sometimes this email will be in your spam folder. It is sent when your order has officially shipped from Skeletal Lightning HQ, and contains a tracking number to track the delivery of your order.

If you are in the US and none of the above applies, please send us an email at with your order number and a message about your issue and we'll get back to you as soon as we can, usually within 1-2 business days, to get your order sorted out.

No problem, simply shoot us an email at with your order number and a brief description of your request and we'll see right to it! Before getting in touch, please note that we do try to pack and ship orders as quickly as possible, so please reach out as soon as you can. Orders that have already been shipped are unable to be re-routed or cancelled.

We offer returns/exchanges on most damaged or defective items within 60 days of purchase. Please e-mail us at with an in-depth description of your situation and we'll reach back out as soon as we can!

If your tracking info claims that your package has been delivered but you still don't see your package, there's a few things to check first:

1. Did a neighbor, roomate, or family member accept the package on your behalf? This happens pretty frequently, so be sure to ask around!

2. If no one has accepted your package on your behalf and you can't find it, contact your local post office - they should be able to track it down or relay helpful info so that you can get your package. Be sure to share your tracking number with them!

3. If all else fails, please reach out to use at and we can see what else is possible!

Fear not! If you have any additional questions, feel free to contact us at