Contact/FAQ

---Meet The Team---

Sean Hermann Co-Owner / Press / Radio / Licensing / Distribution / Cat GIFs
sean@skeletallightning.net

Morgan BernierCo-OwnerArt & Design / Customer Service / Avid Crocheter
morgan@skeletallightning.net

---Contact--- (For the most efficient response, please read the FAQ below before reaching out)

General Inquiries:
info@skeletallightning.net

Mailorder Inquiries:
morgan@skeletallightning.net

Press/Radio/Licensing:
sean@skeletallightning.net

Wholesale/Distribution Inquiries:
Skeletal Lightning Distribution (Worldwide)
Indie stores and distributors, send us an email to set up an account!
distro@skeletallightning.net

Cobraside - (Worldwide, wholesale inquiries only):
contactus@cobraside.com
http://cobraside.com

Frequently Asked Questions

Skeletal Lightning is a independent label releasing music from some of the best bands in the Midwest and beyond. We aim to extend our passion of music and art by releasing music we love to the many fine folks like you that care. We greatly appreciate your support!

All of our releases are hand picked and delicately planned. Unfortunately, we don't accept demo submissions. Keep doing your thing, though, and we may be in touch!

We do, and we would love to work with you! We also distribute titles Community Records, Dog Knights Productions (UK), Soft Speak Records, Square of Opposition, and more. Shoot us an email at distro@skeletallightning.net for wholesale rates.

Orders are typically shipped within 3 business days from the time your order is placed. During holidays, sales, and large pre-orders, orders may take a bit longer to ship out. You’ll receive an e-mail notification with tracking information once your order has shipped. Please note that this time accounts for only order fulfillment and not actual shipping and transit times (see below).

Please note that pre-order items do not ship immediately, and all items ordered along with a pre-order item will be held until the pre-order item is ready to ship.

The time your order spends in transit will depend on the method of shipping you choose at checkout. Each option does include tracking at no additional cost to you.

First Class* -- Lightweight items (under 16 oz - tapes, 7"s, t-shirts) have the ability to ship via First Class Mail (3-5 day delivery).

Media Mail -- The cheapest and most economical option for anything above 16 oz (up to 14 day delivery).

Priority Mail -- All items can be shipped priority, which is the quickest option if you're in a hurry (2-3 day delivery).

*Please note - all items over 16 oz will be shipped via Media Mail due to weight restrictions for First Class shipments.

For international customers:

FedEx Standard Int'l -- This is our most economical international option, but delivery can take up to 10 weeks. No tracking is available, and as a result, any lost or stolen packages are not able to be replaced. High value orders are highly recommended to use USPS First Class International as their shipping method.

First Class International -- The more reliable method of international shipping. Delivery can take anywhere from 2-3 weeks. Delivery Confirmation is provided.

*Please note - international orders can take up to an additional 2-3 business days to process and ship.

If you've placed an order with us and have yet to receive a package (see answer above for shipping times), there are a few things to double check first before writing in:

Does your order contain a pre-order item? You can check that by looking at each item's product page in the store. There will be an estimated shipping date on the product page or detailed in your order confirmation email for those items. (More info on pre-orders below).

If your order does not contain a pre-order item, check for a shipping notification email sent from Skeletal Lightning. Sometimes this email will be in your spam folder. It is sent when your order has officially shipped from Skeletal Lightning HQ, and contains a tracking number to track the delivery of your order.

If your order doesn't contain a pre-order item and you haven't received your shipping notification email yet, check your shipping method. International orders can take extra time to process due to the extra steps needed to send a package.

If you are in the US and none of the above applies, please send us an email at morgan@skeletallightning.net with your order number and a message about your issue and we'll get back to you as soon as we can, usually within 1-2 business days, to get your order sorted out.

No problem, simply shoot us an email at morgan@skeletallightning.net with your order number and a brief description of your request and we'll see right to it! Before getting in touch, please note that we do try to pack and ship orders as quickly as possible, so please reach out as soon as you can. Orders that have already been shipped are unable to be re-routed or cancelled.

We offer returns/exchanges on damaged or defective items within 60 days of purchase. Please email us at morgan@skeletallightning.net with a picture of the damaged item, a brief description of the damage, and your order number and we'll get back to you as soon as we can.

Rest assured knowing that every single order is shipped with the greatest care and attention. LPs are shipped in a sturdy LP mailer with vinyl placed outside of the jacket (when applicable) to prevent seam splits and tears during shipping. Cassettes are shipped in strong, sturdy cardboard mailers to prevent any damage during shipment. All orders also come with some sort of freebie or another, be it a sticker, poster, or patch.

If you happen to receive a damaged item in your order, feel free to get in touch and pass along the documented damage (photos of shipping materials, and item(s) damaged) and we'll follow up with a plan of action to make it right. (morgan@skeletallightning.net)

Yes, we ship worldwide!

We offer two different shipping options for those outside of the US:

FedEx Standard Int'l - this is our cheapest option for international customers, with rates up to 60% off most international postage. This service does not provide tracking, and can take up to 10 weeks for delivery. Any packages that are lost or stolen are unfortunately not able to be replaced. If you plan on order something of high value, we highly suggest using USPS First Class International shipping. Please note that this shipping method may take an additional 5-7 business days to process before shipping out.

USPS First Class International - includes delivery confirmation and can take 2-3 weeks for delivery.

For most Skeletal Lightning releases, downloads will be delivered via email once your order ships out. Any distributed items usually contain a separate physical download code. Releases up for pre-order are generally not available for download until roughly a week before the release date. Downloads are not available on mobile devices. If you have trouble claiming your download, please contact us at morgan@skeletallightning.net for assistance

Awesome, thanks for caring about us! Shoot us an email at sean@skeletallightning.net and we can get you sorted. 

Most likely! Please shoot an email to sean@skeletallightning.net with your inquiry and we'll let you know!

Most likely! We don't handle booking, though. You'll want to reach out to our bands and/or their agents. You can find that info on their artist page here.

Fear not! If you have any additional questions, feel free to contact us at info@skeletallightning.net.

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